Privacy Policy

Last updated: April 2026

This Privacy Policy explains how Hartwana CNC Cutting Tools (“we,” “us,” or “our”), operating at hartwanatools.com, collects, uses, and protects your personal information when you visit or make a purchase from our website.

  1. Who We Are

Our website address is: https://hartwanatools.com

For any privacy-related questions, please contact us at:

  1. What Information We Collect

We collect personal information in the following situations:

  • When you place an order: name, email address, shipping address, phone number, and payment details
  • When you create an account: username, email address, and password
  • When you leave a comment: name, email address, website, IP address, and browser user agent string
  • When you upload images: please avoid uploading images with embedded location data (EXIF GPS), as visitors may be able to download and extract that data from images on the website
  • When you contact us: any information you provide in your message
  1. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to your inquiries and provide customer support
  • Detect and prevent spam and fraudulent activity
  • Improve our website and product offerings
  1. Cookies

We use cookies to enhance your experience on our website:

  • Comment cookies: If you leave a comment, you may opt in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.
  • Login cookies: When you log in to your account, we set cookies to save your login information and display preferences. Login cookies last for two days; screen option cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. Logging out removes all login cookies.
  • Session cookies: When you visit our login page, a temporary cookie is set to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  1. Embedded Content from Other Websites

Pages on this website may include embedded content such as videos, images, or articles from other websites. Embedded content behaves in the same way as if you had visited those websites directly. Those third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the embedded content.

  1. Who We Share Your Data With

We do not sell or rent your personal data to third parties. We may share your information only in the following circumstances:

  • With shipping carriers and logistics partners to fulfill your orders
  • With payment processors to handle transactions securely
  • With spam detection services to screen visitor comments
  1. How Long We Retain Your Data
  • Order information is retained as long as necessary for legal, accounting, and administrative purposes
  • Comments and their metadata are retained indefinitely to allow automatic recognition and approval of follow-up comments
  • Registered users can see, edit, or delete their personal information at any time (except their username). Website administrators can also view and edit this information
  1. Your Rights Over Your Data

If you have an account on this website or have left a comment, you may request:

  • A copy of all personal data we hold about you, exported in a portable format
  • That we erase any personal data we hold about you

Please note that we may be required to retain certain data for administrative, legal, or security purposes and cannot delete that information upon request.

To exercise any of these rights, please contact us at sales@hartwanatools.com.

  1. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. All transactions on our website are processed over secure encrypted connections (HTTPS).

  1. Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Order and shipping data may be transmitted to our logistics partners internationally in order to fulfill your orders.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, please reach out:

  • Email: sales@hartwanatools.com
  • WhatsApp: +86-18014551115
  • Address: No. 12, Building 14-1, Zhonghua District, Shuyang County, Suqian City, Jiangsu Province, China 223600